zz664 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how zz664 ("zz664", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "User") who access or use the zz664 online gaming and sports betting platform at zz664.io, including all associated services, games, promotions, and payment facilities.

This Policy applies to all data processing activities carried out by zz664 in connection with the operation of the platform, whether you are a registered account holder, a visitor browsing the site without an account, or a former account holder whose data is retained in accordance with applicable law.

By registering an account or continuing to use the zz664 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

This Policy is written in English and shall be interpreted in English in all circumstances.

2. Data Controller

For the purposes of this Policy, zz664 is the data controller responsible for your personal data. As data controller, zz664 determines the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, or wish to exercise any of your data rights described in Section 12 of this Policy, please contact us at:

• Email: [email protected]
• Platform: zz664.io
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

3. What Data We Collect

zz664 collects the following categories of personal data, depending on how you interact with the platform:

3.1 Account Registration Data

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Residential address (including city, such as Dhaka, Chittagong, Sylhet, Khulna, or other locations in Bangladesh)
• Email address
• Mobile phone number
• Chosen username and encrypted password
• Preferred language and currency (BDT)

3.2 Identity Verification (KYC) Data

• Government-issued national identity card (NID), passport, or driving licence number and copy
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or live facial verification image where required for enhanced KYC
• Source of funds documentation where required by anti-money laundering (AML) procedures

3.3 Financial Transaction Data

• Deposit and withdrawal amounts in BDT
• Payment method identifiers (e.g., registered bKash, Nagad, or Rocket account number — last four digits only)
• Transaction reference numbers and timestamps
• Visa or Mastercard partial card details (last four digits, expiry date, billing name) where card payments are used

3.4 Gaming & Betting Activity Data

• Bet history, game session logs, wager amounts, and outcomes
• Bonus and promotion participation records
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

3.5 Technical & Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type and version
• Session duration and page navigation patterns
• Cookie identifiers and similar tracking technology data (see Section 9)

3.6 Communications Data

• Records of support interactions (live chat transcripts, email correspondence)
• Feedback and survey responses submitted voluntarily
• Marketing communication preferences

4. How We Collect Data

zz664 collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make deposits or withdrawals, contact customer support, or respond to surveys.
• Automatically — through cookies, log files, and similar technologies as you navigate the zz664 platform (see Section 9 for full details).
• From third parties — including identity verification providers, payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), fraud prevention services, and game providers (such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and others) for the limited purposes described in this Policy.

5. Legal Basis for Processing

zz664 processes your personal data on the following legal bases, depending on the specific processing activity:

6. How We Use Your Data

zz664 uses the personal data it collects for the following purposes:

• Account creation and management: To register your zz664 account, authenticate your identity at login, and maintain your account settings and preferences.
• Age verification: To verify that you are 21 years of age or older before permitting access to real-money gaming and betting services.
• Payment processing: To process BDT deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your designated payment method.
• KYC and AML compliance: To verify your identity, confirm the legitimacy of funds deposited, and fulfil our obligations under applicable anti-money laundering laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent account activity, unauthorised access, bonus abuse, and other security threats to you and to the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with account issues.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, to apply deposit limits, session limits, and self-exclusion settings at your request, and to fulfil our duty of care obligations.
• Promotions and bonuses: To administer promotional offers, verify eligibility, and ensure fair use of bonus programmes.
• Platform analytics: To understand how users navigate the zz664 platform, identify areas for improvement, and optimise the user experience for Bangladeshi players.
• Legal and regulatory obligations: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and protect the legal rights of zz664.
• Marketing communications: To send you information about zz664 promotions, new games (such as BPL cricket betting markets, slots tournaments, and live casino events), and platform updates, where you have consented to receive such communications. You may withdraw consent at any time by contacting [email protected].

7. Data Sharing & Disclosure

zz664 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only for the purposes described in this Policy:

7.1 Payment Processors

We share necessary transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to process your deposits and withdrawals. Each payment partner operates under its own privacy policy and security standards. zz664 does not store complete payment credentials.

7.2 Game Providers

To facilitate your participation in games supplied by third-party providers (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and others), we share a limited set of account data (such as player ID and session token) with those providers. Game providers are contractually prohibited from using this data for their own marketing purposes.

7.3 Identity Verification Providers

We work with specialist KYC and identity verification service providers to conduct age and identity checks. These providers process the document images and personal data you submit during the verification process on our behalf and under our instruction.

7.4 Fraud Prevention Services

We use third-party fraud detection and risk management tools that process certain technical and behavioural data (such as IP address, device fingerprint, and betting patterns) to identify potentially fraudulent activity on the platform.

7.5 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, tax authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of zz664, its users, or the public.

7.6 Business Transfers

In the event that zz664 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

8. Payment Data & Transactions

All financial transactions on the zz664 platform are denominated in Bangladeshi Taka (BDT). When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the following data handling principles apply:

• zz664 records the transaction amount, timestamp, payment method type, and a partial identifier (e.g., last four digits of a mobile wallet number or card number) for account management and dispute resolution purposes.
• zz664 does not store your full mobile banking PIN, one-time password (OTP), or card CVV number. These credentials are entered directly into the payment provider's secure interface and are never transmitted to or stored by zz664.
• All payment data in transit is encrypted using 256-bit SSL/TLS protocols.
• Transaction records are retained for the period required by applicable financial recordkeeping regulations, after which they are securely deleted.
• Withdrawal requests are verified against the account holder's registered payment method before processing, as part of our fraud prevention and AML compliance procedures.

9. Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device by the zz664 platform when you visit. They allow the platform to recognise your browser, remember your preferences, and collect analytical data about your usage patterns.

9.2 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They include session authentication tokens that keep you logged in to your zz664 account, security cookies that detect unusual login attempts, and cookies that remember your responsible gaming settings. These cannot be disabled without disrupting core platform functionality.
• Functional cookies: These remember your preferences, such as your chosen display language and game category filters, to improve your experience across sessions.
• Analytics cookies: We use analytics tools to understand how users navigate the platform, which game categories attract the most engagement, and where technical issues occur. This data is processed in aggregate and anonymised form wherever possible.
• Marketing cookies: Where you have consented, we may use cookies to deliver relevant promotional content about zz664 offers that may interest you, including BPL cricket betting promotions and slot tournaments. You may withdraw consent by updating your cookie preferences or contacting support.

9.3 Managing Cookies

You may control cookies through your browser settings. Disabling certain categories of cookies may affect the functionality of the zz664 platform. Strictly necessary cookies cannot be disabled via browser settings as they are essential to platform security and session management.

10. Data Security

zz664 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the zz664 platform.
• Encrypted storage of passwords using one-way hashing algorithms. zz664 staff cannot read your password in plain text.
• Access controls that restrict employee access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options for account access.
• Automated monitoring systems that detect and flag unusual account activity in real time.

While zz664 takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, zz664 will notify affected users without undue delay in accordance with applicable law.

11. Data Retention

zz664 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:

• Active account data: Retained for the duration of your account's active status plus a minimum of 5 years following account closure, to comply with financial recordkeeping and AML legal requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later, in compliance with applicable regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with applicable financial regulations.
• Customer support communications: Retained for 2 years following the resolution of the relevant support case.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter for compliance purposes.
• Analytical and technical data: Typically anonymised or aggregated after 13 months.

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

12. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data that zz664 holds about you:

• Right of access: You may request a copy of the personal data zz664 holds about you, along with information about how it is processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you may request that zz664 delete your personal data. This right is subject to overriding legal obligations (such as financial recordkeeping requirements) that may require zz664 to retain certain data for a specified period.
• Right to restrict processing: You may request that zz664 restrict the processing of your data in certain defined circumstances, for example while the accuracy of data is contested.
• Right to data portability: You may request that zz664 provide your personal data to you in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to withdraw consent: Where zz664 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You may object to processing based on legitimate interests, including profiling, where you believe your individual circumstances warrant it.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 10 business days. We may need to verify your identity before processing a rights request to protect against unauthorised disclosure.

13. Children & Minors

The zz664 platform is strictly for adults aged 21 years and over. zz664 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe that a minor may have registered an account on the zz664 platform should contact [email protected] immediately.

14. Third-Party Links

The zz664 platform may contain references to third-party game providers or payment processors whose own privacy policies govern their respective data handling practices. zz664 is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the platform.

15. Policy Changes

zz664 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered account holders via the email address associated with their zz664 account and/or by posting a prominent notice on the platform. The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent amendment. Continued use of the zz664 platform following notification of changes constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how your personal data is being protected.

16. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which zz664 handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Time: Within 10 business days for data rights requests; within 1 business day for general privacy enquiries

All privacy-related communications should be sent in English to ensure accurate and timely handling by the zz664 data protection team.